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Complaint Handling

Today, sporting organisations at all levels need to be able to respond to complaints from their members and personnel including inappropriate behaviour or unsatisfactory service or performance.

The aim of the Complaint Handling Course is to provide comprehensive, practical, quality training for individuals within sporting clubs and associations that have complaint handling responsibilities. The course emphasises how to handle different situations in a more effective and appropriate manner leading to successful outcomes and resolution. This course: 

  • Provides a refresher and debrief following completion of the online training.
  • Clarifies the role and responsibilities of the complaint handler and other relevant roles including the Member Protection Officer. 
  •  Clarifies principles of complaint handling.
  • Clarifies options and steps in complaint handling.
  • Provides practical situations for participants to develop and practice their complaint handling skills.
  • Provides very clear guidance about when and how to escalate a matter to the police or an external agency.
  • Provides guidance about local support agencies and resources to assist the complaint handler.

Delivered online

Sport SA member pays $34 | non-member $44

We can come to you by request: Sport SA can deliver face to face training at a time and place that suits you. This option is ideal for State Sporting Organisations, large clubs and LGAs.

Minimum numbers apply. Subject to trainer availability.

Get a quote | Email Nicole at