Join Our Casual Membership Services Assistant Team

Are you passionate about sports and providing exceptional customer service? We are seeking enthusiastic individuals to join our team as Casual Membership Services Assistants. Multiple positions are available, starting the first week of August 2024 to support our renewal period and start of the season.

About the Role:

The Member Services Assistant role is a casual position responsible for performing duties related to the effective administration and servicing of the Adelaide Football Club’s Membership database. This includes a member-first approach by connecting with existing, new, and potential members by assisting member needs, selling the Club’s membership packages via inbound and outbound communication, processing and balancing payments, and ensuring quality and accuracy of data within the Membership database.

Key Responsibilities include:

• Provide exceptional support to members via inbound phone calls, in-person, and email inquiries.
• Conduct outbound phone calls to members and fans, promoting additional items, packages, and special offers.
• Process payments through various methods including mail, phone, email, and in-person transactions.
• Manage and balance payments via cash, EFTPOS, BPAY, cheque, and money orders for Memberships and other products.
• Resolve issues promptly by researching and exploring solutions, implementing them, and escalating unresolved problems as necessary.
• Maintain the membership database to ensure data accuracy and compliance with privacy standards.
• Participate in match days, including AFL and AFLW home games, providing support to members and fans and coordinating activations when applicable.

To be successful in this role, you will have: 

• SACE certificate/Successful completion of Year 12.
• Attention to detail with ability to deliver quality work in a timely manner. 
• Strong written and verbal communication skills. 
• Excellent interpersonal skills and high standard of professionalism.
• Demonstrated ability to work in a productive team environment. 
• Proficiency in Microsoft Office, database management, and/or CRM systems.
• Ability to identify issues and provide solutions. 
   

Desirable experience:

• Experience working in a call centre or similar customer service position. 
• Use of Archtics or other ticketing database systems.

Some of the Perks:

• Discounts with corporate partners
• Access to the gym and pool facilities. 
• Employee Assistance Provider for support and wellbeing. 

How to Apply:

To apply, please submit a current resume and a cover letter detailing your interest in the role and your motivation for joining the Adelaide Football Club. Highlight how your skills and experience align with the position requirements. 

Our Commitment to the Safety and Wellbeing of Children and Young People:

The Adelaide Football Club is committed to safeguarding children and young people in our care. We expect all representatives of the Club to support this environment. This role will be subject to pre-employment checks, including a Working with Children Check.

Join us in delivering outstanding support to our members and fans. 

Employer questions

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years’ experience do you have as a Service Assistant?
• Which of the following Microsoft Office products are you experienced with?
• Have you worked in a call centre before?
• Do you have customer service experience?
• How much notice are you required to give your current employer?