Netball SA – Purpose

As custodians of the number 1 participation sport for women and girls, Netball SA exists to enrich lives, enhance communities, and inspire generations.

Who the Company is?

Netball SA is the peak State Sporting Organisation for netball in South Australia and is affiliated with Netball Australia. Netball is the leading women’s participation sport in Australia. Netball SA is responsible for the governance, development, promotion, and administration of netball throughout South Australia and has the responsibility for servicing its 32,000 members, the operations of Netball SA Stadium and the running of its elite team, the Adelaide Thunderbirds. 

As a professional sporting organisation with extensive community reach, Netball SA is committed to enhancing the reputation of the sport and communicating news of significance to members, fans, supporters, and the general public. 

Netball SA’s strategic plan includes the following strategic pillars which drive the business: 

• Grow
• Play
• Lead
• Inspire

Further information on Netball SA: https://sa.netball.com.au/

Netball SA have an exciting opportunity for a customer/member focused individual who thrives in delivering a great customer experience. This role provides an opportunity to join a fun and supportive team, who seek to enrich lives, enhance communities and inspire generations, through the power of netball! Their values are ‘we are team players’, ‘we play our position’, ‘we are customer centric’, ‘we play with integrity’ and ‘we are game changers’. 

This is a permanent full-time role, that will require regular work outside of normal office hours, including weekends in accordance with Netball SA and Adelaide Thunderbirds programs. Interstate and intrastate travel may also be required on occasion. 

What you will be doing and will be responsible for:

Reporting to the Netball Manager, this role is responsible for providing excellent customer centric service and support to Netball SA’s affiliated associations and clubs.  The role will provide support and guidance to members around participation programs, governance, member protection, complaints, competition, and membership database assistance.

This role will encourage best practice and increase participation in Netball in South Australia.  This role will be proactive and assist associations and clubs with their plans and support development in all areas of Netball including facilities.

Key Responsibilities and Success Areas include:

• Stakeholder Relationships (members, Local Govt etc.), including Sport Integrity support.
• Community/Schools partnerships
• Participation Programs
• Competitions
• Facilities

‘What you look like’ and need to demonstrate to be successful’. 

To be successful in the role you will also demonstrate: 

• Previous experience in a similar role or similar organisation.
• Customer service experience.
• Outstanding communication skills.
• Complaint and grievance handling.
• Strong attention to detail and organisational skills.
• Drivers Licence
• Working with Children Check.

Please refer to the Position Description for further skills, knowledge, experience and performance indicators.

What can the Company offer?

• Flexible working conditions
• Training, development, and progression opportunities
• Be a part of a world class elite competition

How to apply:

• Click the apply button and upload your CV and cover letter outlining how you will impact our organisation.
• For a copy of the position description please visit:  https://sa.netball.com.au/careers
• The recruitment process includes confirmation of experience and stated qualifications.
• Applications will be assessed as received.
• Any questions regarding the role can be directed to Anne-Marie Nickless, Netball Manager at anne-marie.nickless@netballsa.asn.au

Employer questions

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• Do you have a current Working With Children (WWC) Check?
• Do you have a current Australian driver’s licence?
• Do you have a current Police Check (National Police Certificate) for employment?
• Are you available to travel for this role when required?